Outlook is looking good at Juut

  • Article by: TODD NELSON , Special to the Star Tribune
  • Updated: February 15, 2009 - 7:56 PM

David Wagner hopes his pay-it-forward approach to customer service will boost his eight Juut Salonspa locations through the downturn.

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beaglemomFeb. 15, 09 2:50 PM

Good business sense, meet people's needs...keep people in your employee's chairs and when the economy turns people will be back for their more frequent full services!

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DavegaebertFeb. 15, 09 3:13 PM

Wagner and his wife are class acts and not only take care of their employees and customers but the environment also.

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stmosquitoFeb. 15, 09 3:39 PM

I was hooked on Juut after my first visit. It wasn't just the fact that my stylist gave me a great cut, but the attitude everyone in the salon has is infectious. You leave feeling great! I definitely have been extending the time between visits, but it's the knowledge that it's one of the best hours of "me time" that keeps me going back. It's a fabulous business model!

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john2690Feb. 15, 09 5:41 PM

Those of us who live here and those of us who are weekenders (lake residents) want this sort of retreat offering. We have to travel so far to get great hair and other treatments or services.

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imichelleFeb. 15, 09 6:34 PM

great story on a small business making it big, all by great service and determination. and they do it in a way that leaves everyone feeling good.

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chrissielapFeb. 15, 09 7:23 PM

Last comment it true. Prices have been raised multile times the past 2-3 years. Nice environment.. but, not sure article is objective.

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pattayaFeb. 15, 09 7:40 PM

I realize living in Asia is quite different than the USA, but here in Thailand, I pay $4 for a great haircut, whereas I used to pay up to $20 in the States........

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galamariaFeb. 15, 0910:56 PM

Seriously, I spent $1000/year at the Grand location for over 5 years (from 2002 - 2007) and kept wondering where their "frequent-flyer" offering was. Now, a little over a year into their only loyal-customer card, they've discontinued it. Hey, Juut, guess what? My boyfriend and I are 'daymakers' who re-juvenate each other every day with massage, and he paints my toenails too (very sexy!). Good luck with those new customers - you're gonna need it...

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TracybenFeb. 16, 09 6:24 AM

I agree with the other poster about the multiple price hikes. In the last 2 years, tbe price for my haircut has gone from $60 to $90! They didn't even tell me about the big hike when I booked my last haircut appt! I was shocked when I went to pay for it. I won't pay that even when I do get back to work! I absolutely have loved going to Juut for their services but the prices have gone way too high. Mr. and Mrs. Wagner, you need to seriously consider where this economy is at and help your customers continue to be customers.

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tiniamFeb. 16, 09 8:47 AM

I have been a client of Juut for years. But as I have watched their prices rapidly rise I have wondered just who they want for clients. The wonderful stylist who has cut my hair for years is now priced at $85. I nearly fell over when I went to pay. I can no longer afford to go there. I can't pass his name along to friends anymore either, because they can't afford to go to him. I have wondered as prices have risen if the employees benefit from the increases or just the salon. I have made my feelings known when Juut sent out a survey last year.

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