Alexander: Her files are locked; who has the key?

  • by: STEVE ALEXANDER , Star Tribune
  • Updated: June 3, 2014 - 9:32 PM

Q: A local repair shop fixed my PC after it was attacked by a virus, but a few days later I noticed that I couldn’t open some of my documents and photos. The repair people don’t know what happened, so I’m sending you some of my files. Can they be recovered?

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