Growth of texting as crisis negotiation tool challenges police accustomed to taking voice cues

  • by: CAROLYN THOMPSON , Associated Press
  • Updated: May 11, 2014 - 9:15 PM

The suspect in a gas station robbery and 100 mph chase kept pointing his handgun to his head, and police negotiator Andres Wells was doing all he could to keep the man from committing suicide. But he kept cutting Wells' phone calls short.

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