MNsure scolded for waiting too long to fix call center

  • by: Jeffrey Meitrodt and Jackie Crosby , Star Tribune
  • Updated: February 3, 2014 - 9:39 PM

A major boost in manpower is still weeks away at MNsure’s overwhelmed call center, which continues to keep customers on hold for 30 minutes or more while the state health exchange tries to regroup from a variety of problems that have slowed enrollment.

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