Insurance agents struggle to find relevance in Affordable Care Act, will test pilot program

  • Article by: KELLI KENNEDY , Associated Press
  • Updated: December 8, 2013 - 8:45 AM

MIAMI — When insurance agent Kelly Fristoe recently spent 30 minutes helping a client pick a mid-level health plan and the federal marketplace website froze, he called the government's hotline and tried to finish the application. But the operator refused to credit Fristoe as an agent on the application, meaning he wouldn't get the commission or be listed as the follow-up contact if his client needed help again later.

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jbpaperDec. 8, 13 9:29 AM

"The feds are asking roughly 16 insurers, agents and brokers in Florida, Texas and Ohio to test it out and give detailed feedback about the fixes, hoping to expand it to other states in the coming weeks."------ Is the "roughly 16" a misprint or is it really only 16 companies/people testing this in three states.

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jbpaperDec. 8, 13 9:33 AM

"Stark has noticed a chilly reception toward his industry when he's attended local outreach organizations on the health overhaul. "They basically didn't want to work with insurance agents because they felt agents were going to steer a customer toward (a plan) where they think they will make the most money," said Stark"------- Let me see if I have this right. Agents earning a commission, paid by the insurance companies, is bad. Navigators earning a commission, paid by the taxpayers, is good.

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masterson1Dec. 8, 13 9:33 AM

Let's involve the insurance agents in healthcare and take the federal government out. That will help.

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