UnitedHealth Group unit says it fixed its exchange flaws

  • Article by: Jim Spencer , Star Tribune
  • Updated: October 24, 2013 - 10:07 PM

UnitedHealth Group’s Optum unit told Congress it accepted some blame for early problems with a federal health exchange website.

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naegrubusseOct. 24, 1310:59 PM

UHG has technical experience that the Fed government will never attain for decades.

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julieannemOct. 25, 13 1:51 AM

My attempts to register, determine if I qualify for federal tax incentives and get more information about the insurance offerings has been pathetic. I have been bumped out of the system so many times that I lost count. I am beyond losing my patience and have decided to sit back for a month to see if they work the bugs out. When I finally got a call back from a MnSure customer representative, all the problems were blamed on the federal government's software, and yet this article states that Minnesota built its own website. The only advice the customer rep had for me was to wait 24 hours after being bumped out to try again. It has now become a game to me to see if I will actually be able to purchase insurance on line before the end of the year . . .

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milkman53Oct. 25, 13 4:55 AM

State exchanges =good. Federal exchange = not so good. Governors and legislatures that created state exchanges = good Governors and legislatures that left it up to the feds = Republican.

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nessmessOct. 25, 13 5:20 AM

This is like rats jumping from a burning ship into a shark infested waters

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comment229Oct. 25, 13 5:31 AM

I am an independent who sat and watched the Obamacare congressional hearings and will tell you what I saw. I saw people being very defensive, members of congress that acted more like children than statesmen, bipartisan bickering so score political points, and just about no real attempt to find the answers to the problems in a dignified way. Nine percent approval rating, may be too high.

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comment229Oct. 25, 13 5:34 AM

PS... the time and effort wasted by literally everyone at the congressional hearings could have been avoided by simply taking a good hard look at what works and that would be Kentucky's version of an exchange. Stop now, take a two week hiatus, and provide the Kentucky model to every single state to use. It is just plain common sense.

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comment229Oct. 25, 13 5:42 AM

And finally, if you read about MnSure long enough, and listen to the Minnesota politicians and commerce commission enough, you will hear them talking, pleading, begging, demanding, and crying for changes to be made for certain geographic areas, and in particular, SE Minnesota. That is all they can do.... because the way it is written right now, the health insurance industry has been given complete control with a "take it or leave it" approach in this state. How can I say this? I have a policy that I have paid $500 per month for, in the last few years, and it is going to go up to $750 on January first. A nearly identical policy on MnSure is $1124. Now, that is a little less than $400 per month increase because it is listed for sale on the MnSure site. Might the health insurance corporate types be sitting in that board room thinking, hmmmm government subsidies.... let's go wild. My $750 policy will qualify for zero tax credits, and yet, the $1124 policy through MnSure will.... remember, almost identical policies. There is unethical behavior going on, better known as "greed" in this country and I am not saying the government is perfect, but I think you need to look a little further and ask some questions about who is really ripping off the American people who in this case, and that of big oil too, are captive participants.

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comment229Oct. 25, 13 5:48 AM

And my last two cents: will I be getting a federal subsidy? I sure will and that will cover two thirds of my premium cost and I will be getting a great deal. So, why am I complaining? Why am I not sitting back smiling? Simply, I will pay a lot less for insurance through Obamacare, but overall, that money is coming out of the federal government coffers and making a whole lot of people richer. I don't think anybody should be happy about that. It's time to fix more problems than what United just fixed. The health care system in this country is totally broken with massive problems, and Obamacare is a band aid approach. Ridicule socialism if you must, but single payer should be the minimum law, and I would go further than that, and put health care back in the control of the health care industry; not the health insurance industry.

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texas_technomanOct. 25, 13 5:58 AM

I find it amusing that all of a sudden everyone in Congress is an expert in Web Site design and development. The Feds, going back 2000, have wasted billions on failed system development projects...FBI, DOD, Air Force...and no one said boo.

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milkman53Oct. 25, 13 6:22 AM

Julie--use the MnSure site

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