Travel Troubleshooter: Hurricane leaves pair of award-points flyers in limbo

  • by: CHRISTOPHER ELLIOTT
  • Updated: October 12, 2013 - 2:00 PM

Q: My parents, who are visiting me from Hong Kong, are scheduled to travel on Cathay Pacific later this week from New York to Hong Kong. But their flights were canceled because of a hurricane. Here’s the problem: Both of their tickets were redeemed using my British Airways points. And those tickets follow a different set of rules.

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