Schafer: Who needs salespeople? Not this IT entrepreneur

  • Article by: LEE SCHAFER , Star Tribune
  • Updated: September 26, 2013 - 9:39 AM

The software company LeadPages is just getting going and hasn’t gotten around to getting an office. Co-founder and CEO Clay Collins doesn’t have a business card. The company has no sales reps, and good luck finding a phone number to call with questions.

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elle2008Sep. 26, 13 8:45 AM

Hogwash. Buy a Magic Jack. Can't get a phone number or customer service. What a joke.

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tituspulloSep. 26, 13 4:37 PM

Good luck...as a long time sales rep/account manager, I can say that this guy is picking low hanging fruit....and there's only so much of it available. There's also the account management side of sales. How do you keep those customers without devoted reps that know the account, the accounts needs, the ability to smooth over issues and expand on the relationship with new products and services, all while helping your brand grow organically?

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claycollins1Sep. 27, 13 7:52 AM

Hi @elle2008 ... we have excellent and incredibly responsive customer support. It's just via email, not phone. Our new funding (which is in part what this article is about) will allow us to expand to allow for phone support. Anyway, thank you for you thoughtful comments. Warm regards, Clay

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claycollins1Sep. 27, 13 7:56 AM

Hi @tituspullo ... I think a lot of this has to do with the market and customer base. You wrote: "how do you keep those customers without devoted reps that know the account" ... it's a great question, but one that represents a different business model. We spend thousands of dollars per month on SAAS (software as a service) apps, and we have account reps for none of them. Still, we are happy customers. Not all businesses require account reps. Certainly Target, Google, and Amazon doesn't give the fast majority of their customers account reps. Accept reps generally come into play at huge price points, and at this point we just don't have the price points to justify it. Warm regards, Clay

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tituspulloSep. 27, 1310:37 PM

claycollins1Sep. 27, 13 7:56 AM Hi @tituspullo ... I think a lot of this has to do with the market and customer base. You wrote: "how do you keep those customers without devoted reps that know the account" ... it's a great question, but one that represents a different business model. We spend thousands of dollars per month on SAAS (software as a service) apps, and we have account reps for none of them. Still, we are happy customers. Not all businesses require account reps. Certainly Target, Google, and Amazon doesn't give the fast majority of their customers account reps. Accept reps generally come into play at huge price points, and at this point we just don't have the price points to justify it. Warm regards, Clay________My post was not meant to criticize, Clay. Although I will take issue with you regarding one thing, Amazon most certainly has reps calling on them, and I myself handled Target corporate for many years. That being said, I wish nothing but the best for you in your future endeavors! It's always great to see unique entrepreneurial spirit rewarded with success.

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attilanycOct. 25, 13 1:52 PM

If you check their website, they are,indeed, looking for sales people - Biz Dev, to be exact....

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