Travel Troubleshooter: 'Luxury' condo, shabby treatment

  • by: CHRISTOPHER ELLIOTT
  • Updated: September 13, 2013 - 1:04 PM

Q: We just had a frustrating experience with HomeAway and I need your help. I recently rented a condo in Laconia, N.H., that we found through the site. It was advertised as a “luxury” condo, and we paid $1,886, which included $49 for HomeAway’s “Carefree Guarantee Rental” program.

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