July 8: Exchange presents technical challenges on tight deadline

  • Article by: Jackie Crosby , Star Tribune
  • Updated: August 10, 2013 - 10:11 PM

Officials say the new insurance exchange hub will be ready by Oct. 1, though some functions won’t be in place yet.

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comment229Jul. 7, 13 8:59 PM

At first I was not impressed as I did contact them via email to ask two questions about my health insurance relative to the October first enrollment and I heard nothing back at all. Then out of the blue, one day, I got two emails back from a rep who answered them with the exact answers I needed. I look forward to enrolling in a new policy on the first day. It can't be any worse than what I have now!

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eman2001Jul. 7, 13 9:03 PM

I don't think that too many people should be surprised when this turns into a disaster. Too little time, too much new programing, a fairly complex task.

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honeybooJul. 7, 13 9:08 PM

Lemme guess: Massive cost overruns and are needed to deal with this "technical challenge" and "tight deadline." We need another 5 years and hundreds of millions more. If you oppose this, you're anti-healthcare.

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camb24Jul. 7, 13 9:15 PM

I am so confused by these exchanges and Obamacare.........I just don't get it at all. Where is the information?

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brokenclockJul. 7, 13 9:26 PM

The single biggest mistake that organizations make when rolling out a new system is they concentrate solely on the hardware and the initial cost. Training, staffing, maintenance, customer satisfaction and other elements come as afterthoughts, often after a difficult start up. This project sounds no different. It's not enough to have the hardware and software working. You need to staff it 24x7. Where are those people going to come from and who is going to train them? What about maintenance and upgrades down the road? And what about the end users - the customers? People who go on the Internet to do business are notoriously fickle. If the site is hard to navigate or understand, they sign off. Has there been any kind of pilot project planned? Doesn't sound like it. How about a full blown dress rehearsal for at least a weekend with all the players in place? Doesn't sound like it. What I see and hear is a lot of backpedaling and lowering of expectations. The proponents of Obamacare have had three years to get ready. Yet here we are at the 85 day mark and everybody associated with this Frankenstein is in full CYA mode. Next will come the blame game, the rewarding of the guilty and the punishment of the innocent.

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dflleftJul. 7, 13 9:33 PM

RATHER THAN HAVE the feds set it up for nothing, Dayton and the usual hard core liberals wanted to show their total support for Obamacare. The liberals believed if we did what most staes did then we would be disrespecting our great President. Better to spend a fortune trying to set it up and we know that the strib will try and provide positive articles about the new exchange.

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swmnguyJul. 7, 13 9:43 PM

"comment229": Glad to hear of your experience. I have a high-deductible/low premium policy with an HSA, as I'm self-employed and my wife's insurance through Minneapolis Public Schools has incredibly expensive family coverage, so I insure myself and the kids. It's $415/mo. for a $10,000 deductible policy, but with the HSA we're adequately insured. My concern is that cost will go up, with little meaningful improvement in coverage.

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officertruthJul. 7, 1310:17 PM

Just read today that to qualify for subsidies only requires someones word on it. The honor system works so well these days doesn't it?

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mdachsJul. 7, 1310:59 PM

Remember Pelosi's instructions to Congress? For a 3,000 page bill, "vote for it now and read it later to see what's in it." Well, now folks are reading it - and the government is reading it. And now they, along with the taxpayers, are seeing that it's impossible to implement and very ill-conceived.

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serfdumbJul. 7, 1311:09 PM

Officials say the new insurance exchange hub will be ready by Oct. 1, though some functions won’t be in place yet. - In other words. The insurance exchange will go live without being completed. Good thing we got all that government money. Just wait until that dries up and MN foots the whole bill. One word for MN... STUPID!

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