Travel Troubleshooter: Travel agency kept passenger's airline refund

  • by: CHRISTOPHER ELLIOTT
  • Updated: July 6, 2013 - 2:00 PM

Q: I recently had to have jaw surgery, and my doctor recommended that I cancel a planned flight on Delta Air Lines. I submitted a request through my travel agency, but it refused to refund the ticket because it had a policy that tickets are nonrefundable, except in cases of illness or death.

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