Pentagon blames UnitedHealth for delays in military health care

  • Article by: Kathleen Miller , Bloomberg News
  • Updated: May 2, 2013 - 10:37 PM

The military said the insurer’s response in many cases has been sluggish.

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eljayeffMay. 2, 13 8:44 PM

Working in a medical office and having to deal with UHC to obtain referrals for patients covered with this insurance is definitely not fun. The biggest obstacle - trying to communicate with an employee of UHC who is doing the intake for precertification/referral of a service, and that employee is not even based in the main office in Minnesota - the work is outsourced to overseas offices. How is this helping our economy? We have so many people in Minnesota who would willingly take a job like this, speak English that one is able to understand, and actually service the community! I think it is disgraceful to the Veterans of this country to have their healthcare benefits office serviced by an overseas community! What happened to employing the US citizens? Can anyone explain this outrage? I am sure it is the almighty dollar and the fact that they are probably employing these "customer service representatives" at less than our minimum wage and not having to pay any benefits......just a thought.

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bej1bej1May. 2, 13 8:45 PM

This is shameful. United Healthcare should focus on spending its money on providing care for the veterans who have served our country. Over the past several years the news reports have shown that United Healthcare has enjoyed record profits while recording reduced costs for providing healthcare. Why is this? Where is the money going?

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gking2mnMay. 2, 13 9:29 PM

Worry not the shareholders of volume will not allow this happen Mr McGuire as I have known him for over the years even when he was at the U Of MN , get a grip. The travelers junk product was a joke dang near took the company down, Hemsley saved everybody's ass. They bit off something they had no clue on how to handle. Need to have a better project manager on something like this not fly by the seat of your pants. What does money buy you pain. I have known this company since it was a 300 million dollar darling. Seen the UBS and other division lose their direction. They hired the wrong project manager who should have had a knowledge of the paper flow from the government. Katrina all over again.

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aardvark878May. 2, 13 9:35 PM

UHC is horrible. I still refer to them as the Evil Empire, and they've not had their claws in me since 1999. Not at all surprised by this article. Nope, not one bit. Why should *anyone*...not just veterans...have to deal with them?

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mno0624May. 2, 13 9:40 PM

UHC has always been and always will be a sham!!!!

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erikj3May. 2, 13 9:56 PM

This is outrageous but hardly surprising. Health insurance companies wring every cent out they can out of our health care system, and the money goes towards paying massive executive salaries. The CEO of United Health has been paid well over $200 million total just over the last several years. For what?

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jpcooperMay. 2, 1310:20 PM

I did a quick google search... The transition of 3 million military personal and families over to UnitedHealth started April 1st 2013 about 30 days ago..... Lets see how well Obamacare is doing Nov 1st 30 days after it starts selling on the exchanges!

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pinky1933May. 2, 1310:42 PM

how much wreckage needs to pass before the Powers That Be finally throttle this miserable company into the oblivion?

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jcinmnMay. 2, 1310:43 PM

bej1bej1 "This is shameful. United Healthcare should focus on spending its money on providing care for the veterans who have served our country. Over the past several years the news reports have shown that United Healthcare has enjoyed record profits while recording reduced costs for providing healthcare. Why is this? Where is the money going" To their CEO for one! More than $1 M last year

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jcinmnMay. 2, 1310:47 PM

What did Alan Shepherd say just during the countdown to his ride? " I'm sitting on a pile of low bid". How does this relate to UHC and the Pentagon? LOW BID! A for profit healthcare company low bidding a government contract means someone's going to suffer and it won't be the CEO

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