Air travelers, feeling the squeeze, complain more

  • Article by: JOAN LOWY , Associated Press
  • Updated: April 8, 2013 - 8:03 AM

Formal complaints about airline service jumped 20 percent in 2012.

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kruzelcApr. 7, 1311:34 PM

If you can't fit in the seat (typically due to the fattening of us Americans), then you are NOT required to buy a seat! If you don't like the price for the product, then find another way to travel. If you don't like the McD's burger, eat at Burger King - if you don't like an airline's seat, take Greyhound.

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davesthe1Apr. 7, 1311:59 PM

and yet we continue to see the tv spots bragging about how great it is to fly this or that airline. flying has become one of the most uncomfortable things a person can do and it's getting worse...we take our vacations closer to home now and haven't flown since 07 after being one time frequent fliers. now it's car or train, a lot less stress and a lot more fun.

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alanam8Apr. 8, 1312:41 AM

Delta is shrinking its bathrooms, now? Shall I take this as one more example of how little respect that they have for their customers? Or, per Delta's previous statements, should I take this as just the reasonable price for the expensive convenience of having a hub at MSP? No wonder, is it, that Southwest beats Delta on every customer rating?

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gofurnuttApr. 8, 1312:58 AM

'Ya can't do anything about it...It's essentially become a very Limited Oligopoly. With all of the mergers that have currently taken place and Congress having turned It's usual Jaundiced Eye away from any Investigations concerning restriction of competition and simple out and out price fixing,The Flying Consumer is SOL.....

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owatonnabillApr. 8, 13 5:22 AM

"flying has become one of the most uncomfortable things a person can do and it's getting worse" ................... Ain't THAT the truth! Unless you can routinely afford upgrades from Sardine Class, the expectation is that you're going to be treated like a steer in a slaughterhouse. Unless you're ready to shell out big bucks, the days of being treated like a valued customer are long gone.

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jcinmnApr. 8, 13 6:30 AM

"The industry is even looking at ways to make today’s smaller-than-a-broom closet toilets more compact in the hope of squeezing a few more seats onto planes. Delta Air Lines, according to the Wall Street Journal, will unveil new onboard bathrooms on the 737-900s it expects to begin flying later this year." The next thing we'll see is all passengers being issued a bucket with a ring seat and ponchos to wear while in flight

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jcinmnApr. 8, 13 6:32 AM

"Air travelers, feeling the squeeze, complain more" Is America FINALLY ready for high speed rail. At least then you can get up, stretch your legs and use a rest room you can actually fit into.

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tsblodApr. 8, 13 6:45 AM

I haven't flown anywhere since 2003, and this is why. Can't stand the thought of sitting elbow to elbow, with someone's head reclining into my lap, climbing over legs to get to an aisle, having people stick their rear ends in my face to get past a stewardess cart, feeling like I'm riding in something that's just one step above the cattle cars used to transport prisoners during WWII. Can't believe people pay what they do for that experience.

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ctifferApr. 8, 13 6:52 AM

kruzelcApr. 7, 1311:34 PM wrote "If you can't fit in the seat (typically due to the fattening of us Americans), then you are NOT required to buy a seat! If you don't like the price for the product, then find another way to travel". Great advice for short, skinny people!!! I am 6'4", and depending on the configuration of the plane, sometimes I cannot fit my legs in the space provided. When I can, I pay a $40 to $60 upcharge for seats with 4" of extra legroom. It is a price I have to pay - my choice. But now, Delta is even shrinking that extra space they charge for. I have no problem with the seat width, as long as there are not two behemoth next to me expecting me to give them my space for their personal comfort.

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alanam8Apr. 8, 13 9:23 AM

jcinmn - 1. what assurance do you have that the seats on a high speed rail train will offer any more leg room than a 747-400? Have you been on a Chinese high speed train? I have, and it's cramped. 2. Are you really suggesting that the reason the US should sign onto a multi-trillion dollar infrastructure project is legroom???

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