Travel Troubleshooter: Dinged for invisible damage on rental car

  • by: CHRISTOPHER ELLIOTT
  • Updated: April 4, 2013 - 6:01 PM

Q: My husband and I rented a car from Hertz in Munich, Germany, last summer. The rental process was incredibly time-consuming and after 45 minutes at the rental desk, a five-minute walk to the garage and then another 30-minute wait in the garage, we finally received our vehicle.

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