Whistleblower: Relieved nun gets charges she didn't make cleared

  • Article by: JANE FRIEDMANN , Star Tribune
  • Updated: March 30, 2013 - 6:41 PM

Almost two years after Sister Donna Williams of Eden Prairie notified Citi of fraudulent purchases on her credit card, the company agreed to remove about $5,000 in charges and related interest from her bill.

  • 10
  • Comments

  • Results per page:
  • 1 - 10 of 10
JesusrulesMar. 30, 13 7:17 PM

Credit cards are trouble. We have our frozen in a bowl of water and will only thaw them out for emergencies. You should consider this too.

8
9
davisrtMar. 30, 13 8:21 PM

I hope Sister Williams receives, in writing, a guarantee that CITI will send written notice to the three credit reporting agencies telling them to expunge any negative reports. If they don't, good luck getting those guys to clear her credit history. They are even more unresponsive than CITI.

18
0
verndaleMar. 30, 13 8:57 PM

Credit cards are convenient but this story illustrates the dangers one faces by using them. Happy Sister Donna is off the hook.

12
1
DufferHMar. 30, 13 8:58 PM

What role did Whistleblower play in getting this woman's money back? Just curious who did the "whistle blowing."

9
5
imichelleMar. 31, 13 9:37 AM

There have been a couple of comments on how this is how credit cards get you into trouble, but this could have happened to the person that has their card frozen in the fridge. This is about how to fight when you have had your identity stolen.

16
0
YoganaziMar. 31, 1310:22 AM

US Bank mailed me a form to complete after i called them about unauthorized charges that were made on my Visa. US Bank was incedibly helpful. Citi Bank does not deserve Sister Donna's business.

15
0
stpauloldiesMar. 31, 1311:52 AM

I once had a credit card company call me at home at 3:00 AM to ask me if I just ordered a cash wire transfer from my card by western union to a location in another state. I said .. "Heck NO!" and they blocked the transaction and proceeded to issue me another card. ........ THAT is the kind of credit card company you want to do business with!

14
0
hoser212Mar. 31, 13 4:39 PM

I hate to say this, but this is the kind of behavior that Citi and the other bank (whats in your wallet?) are known for. The big banks that have lousy service are rated that way for a reason. We have a card with a different one, and they told us after our card number was stolen exactly what to do and helped us through the entire process. This sucks, and the credit card companies generally do not pursue the criminals although in this case, whoever showed up to use the flight ticket should and could have been arrested. Another case could be solved, however, the card companies do not bother because they are willing to have losses that do not exceed check losses (which are typically 10%).

2
0
FrankLMar. 31, 13 7:33 PM

stpaul, had the same experience with Amex. The worker at the food court in Chicago stole my number and code when the card was never out of my sight. By the time my flight landed, the card had been charged several thousand dollars in the Netherlands, Amex stopped it, called my cell and had a new card ready to be FedEx'd to where I was staying. All on a Mother's day and I never had to do a thing. Since I was flying because of a family emergency, I was relieved not to jump through hoops. They bought a lot of loyalty in one day.

3
0
janefApr. 5, 13 4:44 PM

Whistleblower is pleased to say that Citi had completely closed Sister Donna's case and expected her to pay all charges until Whistleblower got involved. Sometimes the specter of bad PR gives even the most mammoth businesses pause.

0
0
  • 1 - 10 of 10

Comment on this story   |  

ADVERTISEMENT

Connect with twitterConnect with facebookConnect with Google+Connect with PinterestConnect with PinterestConnect with RssfeedConnect with email newsletters

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

question of the day

Poll: Who will win the Wild-Colorado playoff series?

Weekly Question

ADVERTISEMENT