State sends up red flag on TurboTax, related products

  • Article by: Bill McAuliffe , Star Tribune
  • Updated: March 9, 2013 - 3:09 PM

Software problems put accuracy of returns and refunds in question, officials say. The company is working to fix “human errors” in coding.

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cluke2Mar. 8, 13 9:03 PM

This doesn't surprise me. A couple years back when I was using Turbo Tax, whatever I did in assembling the information for the State return blew that portion of the program apart. Nothing but error messages and lots of computer code showed up from that point on. So, I luckily got a refund from them after several phone calls and explaining things repeatedly; the overseas 'friendly helpers' were lost, but somebody in the good old USA finally got the picture. I was able to file my Federal return electronically for free, but had to do the state on paper. I am not sure they ever did reconcile the Minnesota portion of the software.

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thisisinsaneMar. 8, 13 9:38 PM

I've always used and like the H&R Block program, formally known as Kiplingers.

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lalahemMar. 8, 1310:01 PM

I've been using TT for years now. Hate the H&R Block. But I'm not surprised, QB has been throwing up as well.

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mingo21Mar. 8, 1310:20 PM

Most any product or business owned by Intuit is lacking in some way shape or form - that's been my experience and I avoid anything owned by Intuit.

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kaynonMar. 8, 1311:39 PM

Here's a thought: if the tax system--federal and state--wasn't so durn complicated, we would not have to rely on these programs to do our taxes anyway. I run a simple, small business; it takes hours to figure out what the state considers necessary data, by which time I may as well plug it into a program. I noticed a drop in both the reliability and the ease of use of the Intuit line a few years back; they used to be the gold standard in the early days. Switched to H&R Block, not because I like it but because it was easier to run.

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bigscott7722Mar. 8, 1311:58 PM

So, 49 of 50 states are having no issue, but the state wants to blame Turbotax and others. Maybe the true issue is the way our state does their business. Just a thought.

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CurlyD777Mar. 9, 1312:06 AM

Tax software, and tax preparers, provide no actual value to our society. It only untangles the complications our tax code. We then spend energy fixing the code of the software instead of fixing the broken tax code.

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steavis61067Mar. 9, 1312:11 AM

I have used H&R for years with no problems. Cheaper, too. I was going to switch, but now am glad I didn't.

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garibaldMar. 9, 13 5:30 AM

I use free fillable forms for federal taxes as I have a very simple tax return. The state doesn't currently offer a comparable product for all taxpayers, although there are some free options for those with lower incomes. The state is begging for everyone to file electronically, but good luck with that unless I get a free option.

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momof4wiMar. 9, 13 7:15 AM

Ive been using TaxAct the last few years and have been extremely pleased with the ease of filing both State and Federal returns. Its VERY affordable also, at just $17.95. My refunds were sitting in my bank account in less than a week.

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