Heirlooms on the way to Plymouth vanish, along with shipper

  • Article by: JANE FRIEDMANN , Star Tribune
  • Updated: February 18, 2013 - 1:10 PM

Mark Reed spent more than $2,000 to send heirlooms from Florida to his home in Plymouth. The items and the UPS Store disappeared.

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mmediaFeb. 16, 13 7:07 PM

"After Whistleblower alerted the UPS Store Inc., the company decided to take another look at the situation." Apparently this is the only way to get the right thing done in America, hope that the "whistleblower" from a major media organization covers your story. Same thing happens with the "Travel Troubleshooter" column. No redress until a reporter picks up the phone.

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jojoobooFeb. 16, 13 7:56 PM

Finally a Whistleblower column that actually is.

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hecklesFeb. 16, 13 8:04 PM

So if I give my possessions to UPS and the employee just takes them home instead of shipping them the best outcome I can hope for is a refund of the shipping cost?

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jpickenFeb. 16, 13 9:17 PM

I feel bad for Mr. Reed. But really, give the guy $14K+ in goods and shipping costs and don't get the tracking number before walking out the door? Dude!

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BugsyFeb. 16, 13 9:43 PM

He should have been paid for the assessed value of the items AND the shipping costs he was charged. Shame on UPS.

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reader2580Feb. 16, 1310:52 PM

It sounds like the goods most likely never got handed off to UPS. It would be different if there was a tracking number showing UPS received the goods. UPS has a really bad track record of paying on claims. Even if they ran over your package with a forklift they would still claim it wasn't adequately packed, or it was already broken when shipped.

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mn55066Feb. 17, 1312:24 AM

It says a lot about a company when it refuses to resolve a customer complaint until Whistle Blower or some other public media exposes the problem to the public.

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BUDFeb. 17, 13 1:24 AM

Mr Reed is taking this much better than I ever would.

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marcymmbFeb. 17, 13 6:09 AM

I didn't read anything in here that the police were involved.

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oggasoggaFeb. 17, 13 7:21 AM

The last place he saw them pictures was at that U.P.S. store

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