Whistleblower: Apple policy 'encourages theft,' victim says

  • Article by: Jane Friedmann
  • Updated: January 19, 2013 - 7:19 PM

Apple says its iPhone service plan is tied to the phone, not the person, so it doesn't try to verify who the rightful owner is when a phone comes in for repair or replacement.

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erikj3Jan. 19, 13 4:43 PM

That's scary. I'm starting to like Apple less and less as time goes by.

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BroonieJan. 19, 13 4:57 PM

I've never lost a phone nor had a phone stolen. The features on the iPhone 5 are intriguing, but if stolen, I'd never get it back? I have to think again if I really want one.

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tmwinkel1Jan. 19, 13 5:27 PM

Can't wait to hear the spin they put on this one... "It's a convenience for the owner. "It was supposed to help the customer/owner in case they were busy and could not get to the store"

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goldenmplsJan. 19, 13 5:46 PM

Funny how comments are always about how terrible Apple is - and there are nevery any comments about what Google, Nokia, etc. would do in this situation - the fact that Apple takes care of their customers and values them is something Google, Samsung, etc. would never, ever do they way Apple takes care of their customers.

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gfldresidentJan. 19, 13 6:46 PM

Doesn't sound like they're "taking care of their own" at all - they are screwing their customer. I just wonder - who pays the BILL on the now-stolen phone?!

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mingo21Jan. 19, 13 6:49 PM

Oh boy - here we go - another Apple bashing story - nothing generates more page views for websites than a story about how terrible Apple is. Sounds like another irresponsible teenager losing an expensive piece of technology and trying to blame someone else.

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BroonieJan. 19, 13 6:56 PM

Now why on earth can't the Bloomington Police Department charged this store as being a fence?

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bobblumenfelJan. 19, 13 7:14 PM

This thief knew exactly what he or she had to do: Ditch the phone at an Apple store immediately. The owner of the phone would have had to watch the phone being stolen to be able to report it to the police in time.

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footballubetJan. 19, 13 7:14 PM

My wife had a similar problem. She bought a Kindle Fire on ebay and had problems activating it. I looked into it, and found out it was stolen. Ebay and Amazon were no help. Ebay's final instructions were that the only way they would refund the money was if we returned it to the seller (the guy who STOLE it!). We were willing to eat the cost and return it to the original owner, but Amazon would not give us any info about the owner (which I can understand for privacy reasons) but also would not even contact the owner themselves to see if they would authorize the release of their address so we could mail it to them ourselves. It's not just Apple, unfortunately. Employees aren't even allowed to think for themselves these days, they have to follow all the corporate rules even when they make no sense or don't fit a particular situation.

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summersbeanJan. 19, 13 7:29 PM

Sooo this is exactly the same policy for every mobile vender. Why bash on apple? Instead why not look at the people that give school girls $600 phones and then whine when they are not responsible enough to keep track of them.

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