The lost empire: Can Best Buy come back?

  • Article by: THOMAS LEE, DAVID SHAFFER and PAUL MCENROE , Star Tribune staff writers
  • Updated: March 25, 2013 - 10:23 AM

Best Buy was once one of the most admired brands. Today, the founder and his loyal execs want a shot at restoring the company to its glory days, despite some big missteps in the past decade.

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donm251Nov. 17, 1210:36 PM

Best Buy will come back becausethey have many marketing options. In contrast, newspapers are having a heck of a time with more circulationand have no option. Therein lies the doom of newspapers.

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rhaupertNov. 17, 1211:39 PM

I was a loyal Best Buy customer until they gutted their original rewards program. I was so angry I couldn't go back to one of their stores for years. Once I got used to buying from New Egg and Tiger Direct I never went back.

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Jim1960Nov. 17, 1211:47 PM

Best Buy can survive if the takeover occurs. Shultze should become Chairman of the Board, Anderson and Lensmier should have key Board positions. The rest of the Board should be sent packing and replaced with people with relevant experience to a business like BB. The Trio mentioned above should be advisors and allow Joly continue to build a new senior management team. Build on the Geek Squad as a differentiator and expand the online presence. Get rid of all non-profitable product lines and focus on the present and the near future.

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harrya48777Nov. 17, 1211:47 PM

You might start out by hiring more clerks for your check out at the Coon Rapids store. Waiting 10 minutes in line to buy one item is frustrating, surely you have more than one person to put on check out? There was only one person ahead of me, so the wait was not because it was busy, there was only one clerk. This has happened each time I've been there since the Grand Re-Opening. People bugging you while you shop or no one to help when you do need help could be fixed too.

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mishugi300Nov. 18, 12 1:39 AM

I agree. One thing never mentioned here is the major decline in customer service. It used to be that you could go into BB and get great service, which is one reason I would go. Its also why I love going to the Apple store--I know I will have my questions answered by people who are really friendly and know what they are talking about

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gvflorenceNov. 18, 12 3:06 AM

Hyperbole undermines credibility and readability.... "For example, executives never presented new ideas at a meeting. Instead, they reviewed participants' views of an idea before holding a meeting." Never? Really? Not once?

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alanam8Nov. 18, 12 3:18 AM

Best Buy's move into China was one of the most incompetent and ill-advised international expansions by a major US brand in two decades. In Shanghai, in particular, the brand quickly became a retail laughing-stock for not catering to local tastes - a reputation enhanced when it abruptly shut down all of its stores and practically raised a white flag over them. It's easy for Bob Willett, who set up the China operation and retired before it failed, to complain that Best Buy lost its never for not hanging in there for another seven years. But the truth is, Best Buy lost its mind when it chose to set up in the China market without knowing what it was doing there in the first place.

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bizsmithNov. 18, 12 5:54 AM

I would like to see them back, but iffy.

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kesummNov. 18, 12 6:53 AM

Once freed from the shackles of short term Wall Street decision making, a privately held BBY will do just fine.

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gmunnsNov. 18, 12 8:22 AM

Bad serviice,crappy return policy, out dated merchandise. They deserve to go out of business.

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