StarTribune.com | User comments

Inside Track: J.C. Penney's Johnson sees need for innovation

Article by: NEAL ST. ANTHONY , Star Tribune
Updated: September 1, 2012 - 9:20 PM

1
Comments

Newest first
Oldest first

1 - 1 of 1

mplssellSep. 2, 12 7:10 PM

JCP is in deep trouble, just like Sears, when the clerks are rude during a purchase & gives an impression there is a dark cloud permanently affixed to the sky above - customers leave and don't come back. 2nd factor of its demise is everyday pricing is too high! CEOs of JCP, Sears, & Best Buy do not factor in customer service & satisfaction - guess what, your sales have feet & they've walked out your door with an empty shopping bag.