Accretive senior VP apologizes, defends firm's mission

  • Article by: TONY KENNEDY , Star Tribune
  • Updated: May 31, 2012 - 6:34 AM

Testimony comes at field hearing called by Sen. Al Franken into collection practices at Fairview hospitals.

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ranger1873May. 30, 1212:28 PM

The non-apology apology. Someone at that place needs to take Public Relations 101.

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mouthwashMay. 30, 1212:45 PM

It's one thing for an executive to ceremoniously apologize for collectors' behavior, another thing for management to deal with the fundamental issue that any COMMISSION-BASED WORK STATUS applied to a collection services representative is bound to lead to at least some higher degree of aggression than straight-line compensation would. It's been the same phenomenon known for decades in connection with commission-based sales representatives (auto dealerships, department store clerks, etc.), only that with debt collectors commission-basing has a more malignant manifestation within society as a whole.

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swschradMay. 30, 1212:53 PM

classic non-apology. the bad-cop tactics were harassment, classic textbook case. DHEW should ban them from any contact with medical records until they correct their corporate attitude and methods of procedure. and they are in line for a hellacious fine for those lost laptops under HIPAA regulations, too. this is a bad, bad outfit, Accretive.

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gop2darkagesMay. 30, 1212:57 PM

"If..."????

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prariehomeMay. 30, 12 1:15 PM

single-payer health care is the solution; the right way forward.

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CynthiaBAMay. 30, 12 1:21 PM

Offensive? No. I had no problem being asked for my Discover card (while sitting in the curtained exam space) to pre-pay a few hundred bucks for any ER costs not covered by my insurance. It would have been easy to swallow but for the fishbone lodged in my throat, which was the purpose of my visit. Offensive, intrusive, and awkward are three to start off... Lame apology not accepted.

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eibud22423May. 30, 12 1:32 PM

----and this guy is an Executive?

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roymercerMay. 30, 12 1:35 PM

This is a contractor that, at best, belonged in an advisory capacity - not front-lines implementation. Grown ups clearly were not in charge when these people were allowed to run wild. While the Fairview CEO took the hit, there remain layers of incompetent administration getting off scott free.

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evldedMay. 30, 12 1:36 PM

There will come a time after "tort reform" when corporations won't even offer an apology for things much worse than this. Savor these non-apologies while we still get them... We're going to be 100% on our own soon enough.

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getsmart11May. 30, 12 1:43 PM

If you go to the dentist and seek care. What happens first? They ask you for money. Shocking! I think all dentist offices should be investigated! Quit your drama!

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