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They need to stop pissing off their customers. Every time I go in there, I leave angry or disgusted. There may be some customers that get suckered into paying $50 for a 3' HDMI cable, but I'm not one of them. It angers me that a company assumes I'm stupid enough to allow myself to be gouged by their ridiculous prices. Why would I shop at a company that disrespects me? As soon as I see their cable prices drop to resaonable levels, I'll try them again.
I don't think the sales clerks at BestBuy are unpleasant or obnoxious, it's just that their marching orders, telling them to keep pushing gag-inducing overpriced peripheral and service items is such a big turn off. It just drives customers away. They're not as repulsive as car salesmen but not by much.
Going public usually is the ruination of most companies - a mandate to grow, every quarter, even when it doesn't make sense. Thus, the pressure to jack up prices, sell unwanted service plans and peripherals, get into stupid revenue schemes, etc. A private equity group should buy BB, strip out the lard, refocus the stategy, and flip it.
They need to hire KIDS that know what the heck they are talking about. I RARELY find anyone that really understands the product in that store. Seems like all the learning done is by osmosis.
The NEXT CEO needs to be younger and needs to friggin understand how Geeks, tech heads and early adopters buy their gadgets.
BB has ignorned the DIY market for computers all together. They have ignored having Quality Audio products for nearly 10+ years..
Again.. They have no cohesive product line, they take bits and pieces and then they price things OVER MSRP in some cases.
I personally think the Buyers and most executives need to go all together. There will be so much Political Red tape that a NEW CEO may not make a difference unless he/she swaps out the entire team.
It's that BAD.. Many of the execs that run that company don't have a CLUE.. IT's apparent in the product.... It's really not a good product anymore. Just big stores with people following you around without the answers.
I would be embarassed to be an executive there but I am sure I would like the paycheck..
Sorry, is is ridiculous to think BBY MUST have an outsider at the helm. The business needs a competent CEO and a revised business model. No reason someone inside the company can fill the role. Outsiders are over rated. Just look at some of the high tech firms that brought in big names with big salaries. The best they could do is cut costs and offshore jobs or spin off parts of the business. Basically taking the easy way to help the bottom line.
@Dirtydogs The reason I believe they need an outside is not due to a perspective view point, it's the current regime. The people working there now are part of the problem. Best Buy is a classic case of Laissez Faire management.
I don't find the analogy much different from a sports perspective.. Belichk sucked in Cleavland, Great in Foxboro. Tom Coughlin ok in Jacksonville, Great in New York.
It's situational as well. The paradigm shift that BB needs to make is in part, it's personnell at the top.
The CEO didn't just run the company ragged, so did a series of gawdawful ideas that their buddies just went along with..
My reason for a new CEO is purely for culture change. BB needs to do a rip and replace..
They need to get rid of the entire executive management team and start fresh. It's an inbred bunch of group thinkers.
A company like Best Buy should have hired middle management outsiders and let them move up the corporate ladder. This would provide an outsider view at the levels most important in a company. One of those middle managers should have been groomed to take over as CEO. Again, I see no real benefit to bringing in an outsiders. A well run company would have a transition plan already in place. I can not believe Best Buy would not have someone in mind currently on the payroll that could bring new ideas, and has not been with the company for a decade.
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