At Buffalo Wild Wings, iPad as waiter

  • Article by: STEVE ALEXANDER , Star Tribune
  • Updated: March 10, 2012 - 4:28 PM

Buffalo Wild Wings is testing the use of iPads as menus, order takers and cash registers. But will the iPad boost sales?

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mryuk99Mar. 11, 1212:21 PM

HubWorks Interactive's innovative iPad software use appears to be the leader in this market - ease of use, easy to order, cuts time, and easy to split the bill, add the tip, or reorder - or checkout. That company has the case, extended battery power, and the security to back it up. No one ever thought you would pull up to the pump and get gas, choose, and pay and leave years ago either. Try it...you'll like it.

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oldrondoMar. 12, 12 9:03 AM

I'd much rather interact with the Ipad to place my order. The Ipad wouldn't routinely mess up the order or constantly shout "what" at my wife when she's ordering because it's too lazy to walk closer to her so it can hear better. It also wouldn't go out and have a 15 minute cigarette break while I'm waiting for the check.

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kelseylueMar. 12, 1211:33 AM

I hate these things and immediately remove them from my table when I see them. They take up too much space on an already cramped table, and encourage people not to interact with each other when they're out to dinner. Might as well order delivery from the computer at home and eat it in front of the tv. These things are detracting from the experience of dining out. And am I now allowed to stop tipping since I don't need a waiter to place my order or pay the bill?

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tailgaterMar. 12, 12 1:03 PM

This is the greatest thing ever. I no longer have to wait for a waiter and I'm guaranteed that my order is put in correctly. I don't have to depend on someone else to put it in the system or write it on the ticket correctly. It also cuts down on the wait staff pushing higher margin products and dessert on me all the time.

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babygoat666Mar. 12, 12 6:43 PM

oldrondo, it's no one's fault but yours if you go to a crappy restaurant.

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vorenusMar. 12, 12 8:10 PM

I prefer interacting with my fellow human beings, thank you.

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smarterthanuMar. 13, 12 5:10 AM

We can all agree that this is a vast improvement over the current "system". If you don't like it stay home.

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FiveboysdadMar. 13, 12 8:44 AM

For all of you that "love" this concept, just remember... That ipad took a human's job! so 5 years from now when every restaurant is doing this and our unemployement rate sits at 20 percent... then don't mind the 20 percent increase in taxes to pay for all these displaced workers!

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vorenusMar. 13, 12 8:44 AM

smarterthanuMar. 13, 12 5:10 AM We can all agree that this is a vast improvement over the current "system". If you don't like it stay home.__________________Speak for yourself. I'll just go to a better restaurant that provides quality service. If you want to play with yet another device to avoid a lack of social skills, knock yourself out. The rest of us will continue to interact.

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holstjMar. 13, 12 7:35 PM

Let's see, no wait staff taking the order or processing the payment. Clean up consists of trowing away paper boats with chicken bones, some napkins and maybe a couple glasses. Seems like a 5% tip would be more than adequate.

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