For unhappy consumers, social media are mighty sword

  • Article by: KELLY SMITH , Star Tribune
  • Updated: February 20, 2012 - 5:17 AM
  • 97
  • Comments

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verndaleFeb. 19, 12 7:50 PM

Interesting to learn of this. Frustrated with cable company (withholding name, starts with C), tried tweeting. No response.

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dorkeemnFeb. 19, 12 7:58 PM

Good article - and true - social media is all over - and if you get bad word of mouth on Facebook or Twitter it can be there for a long time. As for some of the "Rating" sites - Many won't allow a response from the business or expect the business to pay a "small fee" to write a rebuttal. YELP is one of the worst - You can't write a rebuttal until you have jumped through a lot of hoops and even then there is no guarantee that you rebuttal will stay up there.

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seipmoneyFeb. 19, 12 8:03 PM

seems like a place for crybabies to get together to complain about life

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bbqguyFeb. 19, 12 8:23 PM

Verndale, "tried tweeting" Why not call the company and voice your complaint the old fashioned way? Believe it or not companies can fix your complaint if you just point it out to them. I am so sick of people trying to get the "free meal" even though nothing was wrong. You take the time to post it to some stupid website but don't bother to tell the place you are mad at. It is so coward and juvenile. Maybe you had a bad day or maybe they did? If you have a good experience you never go screaming it. People only wait for the bad. It is truly sad that people love controversy. Everyone knows the person who can't wait for their meal to be not perfect so they can send it back. I hate those people. Sorry Verndale you know you are that person.

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furry1Feb. 19, 12 8:25 PM

I've seen several instances in the last year or so of companies getting hammered after a particularly bad customer experience went viral. It seems to me that this is exactly what the right wing is talking about when they say "Deregulate and let the market decide." One wonders how many of the same posters read this article and thought "Bunch of crybabies."

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guttersnipeFeb. 19, 12 8:39 PM

Verndale, Good luck with Comcast. Everyone in my condo association has complained about them and we get NO response. I really think they could care less. As can be seen by all the YouTube videos!

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kiverson81Feb. 19, 12 8:43 PM

I had an issue with Darque Tan and after reporting them to the BBB of MN and waiting 2 months for no reply from the company to the BBB, now the BBB told me that it should have been handled by the Texas BBB. Darque Tan commented on my FB post following up my email complaint and said someone would get back to me with no call and them blocking me on FB. Darque Tan DOES NOT stand by its 100% money back guarantee. I purchased a package and asked the next day for my money back by email (I never used a session) and they actually told me NO. They said they had video of me purchasing it and now will not respond and are holding my $80 hostage. Scammers!

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BUDFeb. 19, 12 9:06 PM

I wonder if Shields and all the other complainers ever worked in a service job. I think everyone should work at least one week in a restaurant or retail. Life isn't all that easy for everyone. Not everyone gets free meals every time they want to whine.

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verndaleFeb. 19, 12 9:13 PM

Did bbqguy miss the point of the article: Getting response to poor service through social media.

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shootzFeb. 19, 12 9:18 PM

Chipolte a great place to eat if you enjoy 75% rice filler in your burrito. It's only big because the cheapest ingredient is 75% of the mass.

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