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The world of retail, from the trenches

Article by: KATY READ , Star Tribune
Updated: April 13, 2011 - 9:09 AM

BOOK REVIEW: Freelance journalist Caitlin Kelly makes a persuasive case for better treatment of retail's massive undervalued workforce.

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dahutysApr. 16, 1112:35 PM

It may depend on the retail chain - different stores may attract customers with different levels of snottiness. I have a friend who lost his job in the recession and has been working at a Target while searching for another real job. It's a rare day that he doesn't have an encounter with a customer who's rude and condescending. The bulk of the people may be nice, but there are a disturbing number of people who think "the customer is always right" is their license to be a jerk.