Analysts say Best Buy could use a reboot

  • Article by: JACKIE CROSBY , Star Tribune
  • Updated: March 19, 2011 - 3:30 PM

When earnings are revealed this week, the Richfield-based retailer's CEO will be hit with tough questions.

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bnelson333Mar. 19, 11 4:56 PM

I didn't mind shopping there. Selection was OK, prices were fair, and it was convenient. Then they slashed their CD inventory, which was one of the primary reasons I shopped there (yes, I still buy them). But what really got me was they started requiring -- AND RECORDING -- a photo ID to make any return. Even though I have the receipt in hand, and they can verify it in their system as a valid purchase. It seems like identity theft just waiting to happen. But moreover, it presumes the legitimate customer is a criminal until proven otherwise, and that's what bothers me.

DanW52Mar. 19, 11 5:45 PM

It's plain and simple - Best Buy charges too much. I love their stores - the look is great. Then I buy somewhere else.

research2dayMar. 19, 11 6:57 PM

For those of us who were employees in the '80's, we went through similar growing pains; but at that stage of the business, that was normal; and that was the 'Old Guard'. Personally, I believe they have just taken on too much of the 'corporate' culture, and lost a certain percentage of their seeing the business from the customer's perspective. It can be turned around, and it really doesn't take much; but if the corporateze out-weighs the common-sense, na-da. It's all in the culture, and they have replaced the one that worked with one not-so-good (at least as a percentage of the customers see it).

dlzabzMar. 19, 11 8:30 PM

Funny, how Best Buy is now known for their customer service after putting Circuit City and others out of business. Ironic.

dragon2000Mar. 19, 11 8:31 PM

Note to BB: I suggested to R.Stephens that he sell GS to BB: _MY_IDEA_, no compensation? (repeat: THE BB/GS MERGER-BUY-OUT WAS MY IDEA)

aviendhaMar. 19, 1110:05 PM

Part of the problem is that we're in a recession. Gas prices are going up and housing prices are still falling. When people have to choose between driving to work and paying their mortgage, they're not going to go out and buy a Blu-ray player.

shakinstreetMar. 19, 1110:58 PM

Before the depression, I had "disposable" income, some of which was spent on BB silliness. Now, I need every nickel to make ends meet; no more room for frivolities. Also, Netflix saves thousands of dollars more than it "costs." I never, ever buy DVDs anymore.

bjkiralMar. 20, 11 1:42 AM

I went to Best Buy to buy four lithium AAA batteries.Energizer Ultimate Lithium Model: L92BP-4, SKU:6648648 Price at BestBuy for just four batteries was $11.49. Same batteries at Target was $7.99. Lowes was $8.xx

jasonsamuelsMar. 20, 11 1:59 AM

So, how exactly are the Best Buy Mobile stores supposed to be "female-friendly?"

teresainmnMar. 20, 11 3:13 AM

Here are a couple good examples why I no longer shop Best Buy. Needed a new gas range last week. Loved a particular one that Best Buy carried. Found it elsewhere for $417 LESS than they were charging. Asked them if they would price way (online retailer). Ordered it from the online retailer with free shipping (Best Buy wanted $70 for shipping) and fast delivery and was perfect and direct from the factory. Needed a power supply for new range..Menards $8.11, Home Depot $10.99, Best Buy $22.78. Gas line with fittings for same range Menards $11.45, Best Buy $28! And they wonder WHY they are not getting good sales.


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