Is there something rotten at Roto-Rooter?

  • Article by: LORA PABST , Star Tribune
  • Updated: February 12, 2011 - 11:01 PM

The city investigates seven complaints that the plumbing giant used unfair tactics to get business in Minneapolis.

  • 61
  • Comments

  • Results per page:
stryper1961Feb. 12, 1111:54 PM

....what they have done is CRIMINAL....it should be treated as such and people should be held accountable as well as put out of business....i would expect jail terms at the very least.

64
5
BrewmanFeb. 13, 11 1:25 AM

I have heard only bad things about Roto Rooter, no good things at all.

47
4
joeeeeeeFeb. 13, 11 2:56 AM

..."Charlie Durenberger, head of the Labor and Industry Department's contractor enforcement unit, said state officials will not be pursuing Roto-Rooter, in part because state law currently prohibits his agency from taking action against plumbing companies."...******* ***************************************** The story behind why that would be the case should be the next article we see in this newspaper.

57
0
guiltypartyFeb. 13, 11 3:23 AM

I used them once, and never will again. There are plenty of honest, small businesses in this line of work.

53
0
BunnyFeb. 13, 11 5:09 AM

About 10 years ago I was told during a routine maitenance appointment by Roto Rooter that my sewer line was broken and needed repair. The worker must have thought I was a single woman homeowner because when my husband returned home, he took off! But, he had already called someone else to try to talk me into the expensive repair. I was harrassed for months with phone calls about the urgency of the repair, even though my sewer line worked just fine and still does to this day.

54
1
sellisFeb. 13, 11 5:52 AM

There is definitely something stinky about this.

34
3
jerat544Feb. 13, 11 7:19 AM

I was representing a seller in a real estate transaction in November 2010. The buyer had roto rooter come look at the sewer line. They first off started in the wrong part of the sewer to clean it, then dropped a camera down and pronounced the entire line had to be replaced at cost of 10k-15k. We called another contractor who came out and scoffed at the assesment and stated "we hear a lot of that from that company" DO NOT EVER USE ROTO ROOTER

45
1
easyed321Feb. 13, 11 8:56 AM

I used them for a simple sewer line cleaning. They would not give an estimate over the phone. By the time they showed up, I felt compelled to use them because it was mid-day on a Saturday. He then quoted me $269 without even looking at the line ... why couldn't they quote over the phone then. I've had this same repair before with other companies and it cost $150 or less, even on the weekends. I then told the guy that the most I'd pay is $200, he agreed, but said for that cost there would be no warranty. ????? Stay away from these guys.

38
1
nonewtaxesFeb. 13, 11 9:01 AM

This article won't be good for their business!

38
1
marneson47Feb. 13, 11 9:18 AM

We had a sewer backup during one of the big snowstorms this winter, and we couldn't get through to our regular sewer guys. Roto-Rooter did come out (a day later than they had promised, but in fairness, absolutely nobody was getting through). The guy took three times as long as the usual drain-cleaning guy to get the line cleared, addressed me by my first name every time he said something to me (rude, in case younger readers don't know), and ended up with a very alarming warning that we needed to immediately schedule a camera exam of the sewer line because of how difficult it had been to get the tool through it. It took me probably five minutes to convince him that I was not going to schedule that service. (If the line was open, and it was likely to remain open until the roots started growing during spring thaw, why on earth would I want to be doing a sewer line dig-up and repair during the winter?) I pointed out that I would want the people who had done the previous big repair to look at it first, since they would know the layout, but he kept pushing very hard for me to schedule Roto-Rooter to come out for the camera exam. Thank you, Star Tribune for publishing this article, which confirms that I made the right decision.

36
3

Comment on this story   |  

ADVERTISEMENT

Connect with twitterConnect with facebookConnect with Google+Connect with PinterestConnect with PinterestConnect with RssfeedConnect with email newsletters

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT