Airline bumps disabled traveler

  • Article by: LORA PABST , Star Tribune
  • Updated: April 21, 2011 - 3:40 PM

Delta now says it was wrong to refuse Twin Cities woman because of medical equipment.

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EbuddyFeb. 4, 11 9:27 AM

So Delta admitted thier error, worked to correct it, refunded her ticket AND provided vouchers. Once again, another non-story. I can't imagine the pain in the you-know-what this was for Ms. Sandburg but it looks like Delta reacted appropriately.

mrjucheFeb. 4, 11 9:29 AM

The best way to avoid this type of situation on the day of travel is to ask to speak with the CRO (complaint resolution officer). As part of the Air Carrier Access Act, each airline is supposed to have these people available to make the final determination when it comes to passengers with disabilities. Normally, the captain has final say about anything with the plane, except here. The CRO has the final say. Next time, demand to speak with them before departure if tgives you grief.he crew

marilynanderFeb. 4, 11 9:41 AM

It's a sad situation for her and others still being effected, but it does sound like Delta did the right thing with the generous rebates. wolfking

decembersueFeb. 4, 11 9:41 AM

So they bumped her from the direct flight and put her on another flight? Sort of undercuts the "we were following the manual" argument. If another delta flight found her worthy of flying, this could obviously have been resolved. I can't imagine doing something like that to someone who so obviously needs the most direct flight possible.

ironguruFeb. 4, 11 9:42 AM

Delta, just the great big Greyhound bus of the sky! I hope the flight manuals for actually flying the aircraft are up to date!

BChorltonFeb. 4, 11 9:46 AM

I wish you the best of luck Carrie and I hope you get to all the places your dreams can take you. My one suggestion: DON'T FLY DELTA!!! Almost any other airline would have handled this situation and you would not have had any problems. Delta is a useless airline and I refuse to fly with them. I will pay more to fly with somebody else and I am NOT made of money. Just remember D-E-L-T-A....Don't Even Leave The Airport!

heathx1Feb. 4, 11 9:52 AM

Hmmmm USDOT was suppose to print labels up in 2009 that would have eliminated this problem. Hmmm Is this just another example of why government should not be in control of Health Care too?

bugmenot99Feb. 4, 1110:04 AM

Delta: We treat our customers like garbage, and it shows.

kimmahFeb. 4, 1110:14 AM

stryper1961, There are so many ridiculous things in that comment that I don't even know where to begin. I'll start with flying private. Are you joking?? Do you have ANY idea how much it costs to fly private?? Any idea at all? I doubt it. Second, have you ever hear of the Americans with Disabilities Act of 1990? Under Title III, "no individual may be discriminated against on the basis of disability with regards to the full and equal enjoyment of the goods, services, facilities, or accommodations of any place of public accommodation by any person who owns, leases (or leases to), or operates a place of public accommodation. "Public accommodations" include most places of lodging (such as inns and hotels), recreation, transportation, education, and dining, along with stores, care providers, and places of public displays, among other things." Did you see TRANSPORTATION in that list?

sooline78Feb. 4, 1110:17 AM

After hearing this woman's story all I can say is why in the world would anyone fly Delta now that Southwest is into MSP. I mean really....


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